Last updated 11 November 2026
This policy explains what personal data GlobeSouq collects and how it is used.
Account details (name, email; passwords only as a secure hash), business details, documents you upload (business papers, licences, certificates, shipping papers, and IDs of the authorised person and owners), listings, messages, messages to the GlobeSouq team, orders, reviews, wallet records, and the technical data needed to run the site securely.
To run the marketplace, verify businesses and the people behind them, meet anti-money-laundering and sanctions duties, process orders and settle problems, prevent fraud, send service messages and meet legal and tax duties.
When GlobeSouq AI is switched on, documents and messages you ask it to work on are sent to our AI provider (Anthropic) to be read or drafted. They are used only to give you the result, not to advertise to you.
Buyers see a seller's public business card, live products, ratings and which documents GlobeSouq checked — never the documents or numbers themselves. Contact details are shared between buyer and seller once an order is accepted. Shipping papers and evidence on an order are visible to that order's buyer and seller. IDs and business documents are visible only to your business and GlobeSouq reviewers. Your team members see your business's orders, messages and documents.
Hosting, database, file storage, email, AI, exchange-rate and sanctions-list providers process data only on our behalf.
As long as your account is active, and afterwards as required for legal, tax, sanctions and dispute purposes.
You can update your profile at any time. You can delete your account yourself in Business profile → Delete my account (once your wallet is empty and no order is open): your name, email, phone and password are erased and your products and storefront are removed; records we must keep by law (orders, invoices, payments, verification documents) are kept privately for the legal period. To ask for a copy of your data, write to us from "Reach GlobeSouq".
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