Last updated 11 November 2026
GlobeSouq holds the buyer's payment so both sides are protected.
The buyer can cancel and is refunded in full to their GS wallet straight away. If the seller declines, the buyer is refunded in full automatically.
The seller sets the latest shipment date when accepting. If the goods have not shipped by then, the buyer can cancel for a full refund.
If the buyer agreed to it, part of the payment (up to 50%) goes to the seller when the goods ship and the shipping papers are on the order. The rest stays held until delivery.
The buyer confirms delivery to release the payment. If the buyer reports no problem, payment is released automatically after the auto-release period shown on the order.
Report it on the order within 7 days of arrival and add photos, an inspection or survey report, or other evidence. The payment that is still held stays held.
Either side can offer a partial refund on the order. When the other side accepts, the refund and the seller's payment move straight away. If you can't agree, GlobeSouq reviews the evidence from both sides and decides — a full refund, payment to the seller, or a split — with a written reason.
Sample orders get the same protection.