Last updated 11 November 2026
These terms explain how GlobeSouq works. By creating an account you agree to them. They are written in plain English on purpose.
GlobeSouq is an online marketplace where businesses list, buy and sell food and agricultural goods across countries. GlobeSouq is not the buyer or seller of the goods. The contract for the goods is between the buyer and the seller, on the terms of the sales contract shown on each order.
You must give true business information and keep your sign-in details safe. One business can both import and export with the same account. Owners can invite colleagues: members can trade and chat, but only owners can withdraw money, manage bank accounts and manage the team. You are responsible for what people on your team do on GlobeSouq. We may suspend accounts that break these terms, give false information or put others at risk.
Businesses prove who they are on the Documents page: registration and tax papers, a food licence for sellers, the authorised person and every owner with 25% or more, each with an ID. GlobeSouq AI reads uploaded papers to fill in details and point out mismatches; a GlobeSouq reviewer makes every decision. Businesses and their people are checked against sanctions lists. Verification lowers risk but is not a promise about a business's future conduct. Certifications show as "Proven" only while GlobeSouq has an approved, in-date certificate; otherwise they are self-declared by the seller. Orders above the amount shown in your Documents page need a verified buyer.
Sellers must describe goods accurately, hold the right to sell them, follow export and import laws, and only claim certifications they hold. Quantity prices, part-payment terms and days to ship shown on a listing are offers the seller must honour. GlobeSouq may remove listings.
Every order has a sales contract made from the order: the goods, quantity (±2% at loading), price, delivery terms (Incoterms® 2020), payment plan, latest shipment date, inspection (if the buyer asked for one) and how quality claims work. The buyer accepts it when paying; the seller accepts it when accepting the order and setting the latest shipment date.
GS is the unit GlobeSouq uses for money: in every country 1 GS equals 1 unit of the local currency. Exchange rates used for conversion can change; the amounts on an order are fixed when it is placed. When a buyer pays, GlobeSouq holds the money. It is paid to the seller when the buyer confirms delivery, when a problem is settled, or when the auto-release period after shipping ends without a problem being reported. If the buyer chose a part payment on shipment, that share is paid to the seller once the goods ship and the shipping papers are on the order. Adding money to the wallet opens when GlobeSouq's payment partner is connected.
Before marking an order shipped the seller adds the commercial invoice, packing list and bill of lading / air waybill, plus the inspection report when the buyer asked for an inspection. GlobeSouq can make the invoice and packing list from the order. The buyer sees every paper. A pre-shipment inspection is booked and paid for by the buyer with the inspection company.
If the seller has not shipped by the latest shipment date, the buyer may cancel for a full refund. Problems are reported on the order within 7 days of arrival, with photos or reports. Buyer and seller can settle with a partial refund, which moves the money straight away; otherwise GlobeSouq decides: refund, pay the seller, or split. Money already paid to the seller as a part payment is not taken back automatically.
Listing and buying is free. When an order completes, GlobeSouq keeps a connecting fee of 0.25% of the order value (the same for every business, $0.25 on every $100), taken from the seller's payout; on a split settlement it is charged only on what the seller keeps. Traders can choose to buy GlobeSouq Points or a membership. Money held for open orders may earn interest for GlobeSouq; it never reduces what buyers or sellers receive.
GlobeSouq AI suggests: it reads documents, drafts messages, suggests prices, HS codes, duties and the papers a trade needs. AI never sends, buys, approves or pays anything by itself, and its suggestions can be wrong — check them before you rely on them.
Buyers and sellers are responsible for licences, duties, taxes, inspections and documents required by the countries involved. The papers guide, landed cost calculator and duty estimates are guides, not legal or customs advice.
No illegal, sanctioned, counterfeit or unsafe goods; no fake documents; no fraud, spam or moving a GlobeSouq deal off the platform to avoid its protections.
To the extent the law allows, GlobeSouq is not liable for indirect losses or for the acts of buyers and sellers.
We may update these terms and will show the date of the latest version on this page.